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File a Travel Insurance Claim

Claims Procedure and Documentation

Please submit your claim to us with the original Claim form and supporting documents within 30 days upon returning from your trip.

Common documents for all Travel Insurance Claims:

  • Claim Form
  • Copy of flight itinerary
  • Proof of travel, i.e. original boarding pass, air tickets, copy of passport etc.

Supporting documents needed when making a claim for:

1. Personal Accident, Medical, Dental and Other Expenses
  • Medical Report and Medical Certificate
  • Original Medical bills / receipts
  • Death Certificate, autopsy report, coroner's findings, if applicable (for death claim)
  • Documentary proof of relationship between deceased and claimant (for death claim)
  • Motor accident report / police report (for injury / death resulting from a traffic accident)
2. Baggage & Personal Effects
  • Baggage loss or damage report / Property irregularity report from the carrier / airline
  • Baggage tag(s) issued from the carrier / airline during check-in
  • Written confirmation of carrier / airline's settlement / rejection of claim for damage / loss of property
  • Photographs of damaged items
  • Original purchase receipts of damaged/lost items
3. Money & Documents
  • Copy of police report lodged at place of loss within 24 hours
  • Receipts for replacement of passport / visa
  • Transportation and / or hotel bills / receipts incurred for replacement of document
4. Baggage Delay (at the scheduled overseas destination)
  • Baggage delay report
  • Baggage tag(s) issued from the carrier / airline during check-in
  • Written confirmation from carrier / airline on reason and duration of delay
  • Acknowledgement receipt of baggage received
5. Trip Cancellation / Curtailment
  • Medical Report and other medical documents / Death Certificate 
  • Proof of relationship (if due to sickness, injury or death of related person)
  • Written advice or medical certificate from a Registered Medical Practitioner to cancel / curtail trip
  • Original tour booking invoice / receipt
  • Travel agent and / or airline's confirmation of the refund amount
  • Original invoice / receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment)
6. Travel Delay or Travel Misconnection or Overbooked Flight or Flight Diversion
  • Written confirmation from carrier / airline on reason and duration of delay, overbooked flight, travel misconnection, and / or diversion
  • Air ticket and Boarding pass
7. Loss of Home Contents due to Burglary
  • Copy of police report lodged within 24 hours upon discovery
  • Invoice of damaged items / quotations
  • Original photographs of damaged items
8. Personal Liability
  • Do not admit any liability or make any offer, promise or payment without our prior consent
  • Forward all correspondence / documents from third parties concerning the accident to us immediately
  • Copy of police report lodged (if applicable)

We will contact you for any additional documents that may be required.

You can submit the original claim form and supporting, by post to HL Assurance office at 11 Keppel Road #11-01 ABI Plaza Singapore 089057.

Claim Form

You may like to submit your claims online for faster processing or download our editable PDF form.

Kindly note that you will need to send in the required original supporting documents by post to HL Assurance office at 11 Keppel Road #11-01 ABI Plaza Singapore 089057.Please be informed that we can only assessed the claims in full details upon receipt of the original documents. We will contact you for any additional documents should it be required.

For any claims enquiry, please email us at claims@hlas.com.sg

Travel With More Confidence

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